On Monday 13th December, Telecom Wholesale upgraded the Broadband equipment in the Raglan Telephone Exchange to allow for introduction of the new high-speed capability known as ADSL2. Although the new exchange equipment should be still compatible with older broadband modems large numbers of Raglan businesses and residents with older modems have found themselves without any broadband service. As customers report problems to their internet providers, these are being passed to Telecom Wholesale who are fine tuning the new equipment and progressively restoring service. Local businesses are complaining that four days after the change-over, their business activities are still not back to normal.
Although the old equipment should work to benefit from the higher speed broadband service that uses ADSL2+ you’ll need an ADSL2+ compliant modem or router. If you’re still using an older ADSL1 modem or router then the equipment in Telecom’s exchange will recognise it but it can only connect in the slower ADSL1 mode.
If you do decide to upgrade your modem or router you should check with your ISP or your chosen high-street retailer that equipment you are purchasing is compatible with Telecom’s ADSL2+.
Even if you already have an ADSL2+ modem or router you should check that the unit’s firmware is upgraded to the latest ADSL2+ standard. As a rule of thumb if the model or router is more than a couple of years old you are likely to need a firmware upgrade. Check your modem manufacturer’s website for an appropriate firmware upgrade.