It’s 2011. The customer is King – or Queen. Within milliseconds, news of bad service can – and frequently does – travel around the globe via Twitter, Facebook, You Tube Etc. This isn’t only true for large companies but for small ones as well.
Customers have higher expectations than ever and have more power to ‘get back’ when they receive bad service.
So how do you make sure that the only word of mouth ‘advertising’ your organisation receives will bring in more customers and create raving fans of your business?
Come along to this short, two hour workshop and learn:
– Why an excellent product won’t compensate for bad service
– Why you won’t hear about poor service from your customers
– How providing great customer service can save you money and get you more business
– Ways to create raving fans and customer evangelists
– The essential skills needed for great customer service.
Where: Raglan Sunset Motel
When: Tuesday 5 April 5.15 pm – 7.15 pm (nibbles provided)
Investment: $25 Members $35 Non-Members
Register: Phone Angela on 825- 7003 or Online by clicking here.