Training course, Wednesday 11 September!
As many as 50% of a company’s customers may have experienced problems or concerns with their products or services – but as few as 5% may actually complain.
Customers have higher expectations than ever and have more power to ‘get back’ when they receive bad service, including withdrawing any loyalty they once had to your business or shopping online. Make sure your business is moving forwards – and not backwards!
At this fun and interactive 2 hour workshop you’ll learn:
- Why the customer experience is not about the service, the sale, the products, or you
- How to deliver customer service with your heart – not your head
- Why people do business with people they ‘like’ and how you can be more ‘likeable’
- How to provide customer experiences that will help you sell more AND create raving fans
Register now and discover the key elements that will take your business to the next level.
The course is for business owners and any staff who work with internal or external customers.
Where: Raglan Old School Arts Centre, Stewart Street
When: Wednesday 11 September 2013 – 5.15 pm – 7.30 pm (Non alcoholic drinks and nibbles provided)
Investment: $25 – Members, $35 – Non-Members
Register: Phone Angela on 825- 7003 or email info@raglanchamber.co.nz
Kind Regards,
Raglan Chamber of Commerce (Inc)